Cancellation and Refund Policy

When a host accepts your request, you pay LocalNest a booking fee of 25% of the total stay price (the “Booking Fee”) for our mediation services.

• The remaining 75% (the “Balance”) is paid by you directly to your host, as a rule on arrival and in one payment (cash or bank transfer, as agreed with your host). A host may ask for a deposit in advance, which is settled between you and your host only; see the Booking Agreement.
• LocalNest does not receive, process, or hold the Balance. Please refer to the Booking Agreement for the full terms. This policy describes exclusively what happens to the 25% Booking Fee when a booking is canceled.

If a guest wishes to cancel a confirmed booking, the refund eligibility of the 25% Booking Fee is strictly determined by the following tiered notice periods:

• 14 days or more before your scheduled arrival date: the Booking Fee is refunded in full (100%).
• Between 7 and 14 days before your scheduled arrival date: the guest is eligible for a partial (50%) refund of the Booking Fee to cover administrative expenses and platform allocation costs.
• Less than 7 days before your scheduled arrival date, or in case of a no-show: the Booking Fee is strictly non-refundable. This fee compensates the host family who kept the dates free for you and may have turned down other guests.
• Fee not paid in time: if the Booking Fee is not received within 48 hours after the host accepts your request, the reservation request lapses automatically, and the dates become available to others. No charges will be applied.

In the rare event that a host family needs to cancel a confirmed booking:

• The guest will receive a 100% full refund of the Booking Fee.
• LocalNest will actively assist the guest in finding an alternative host family.
• A host who cancels repeatedly may lose access to our platform.

The Booking Fee remains non-refundable for cancellations that fall outside the Company's direct control. Guests are highly encouraged to purchase comprehensive travel insurance. LocalNest does not issue refunds for cancellations caused by:

• Flight delays, missed transportation, or airline cancellations.
• Personal emergencies, illnesses, or sudden changes in travel plans.
• Inclement weather, natural disasters, or local infrastructure issues at the destination.

Because the Balance is paid directly to the host on arrival, any dispute or refund request regarding the Balance (for example, if you leave early, or if the accommodation is not as described) is an isolated matter between you and your host. If you cannot reach an agreement, please report it to LocalNest through the platform or by email. While we will help to mediate the situation, LocalNest cannot legally refund or be held liable for monies we have not received.

Approved refunds of the Booking Fee are automatically credited back to the original account or payment method from which it was paid. In accordance with banking standards and our payment processor's protocols, please allow 5 to 10 business days for the refund to reflect on your statement. Credit card chargebacks initiated before this standard processing window has elapsed will be actively contested using this policy as binding evidence.

If you have any questions about your booking, cancellations, or refunds, please contact our support and compliance team at:

• Email: info@shareyournest.com
• Corporate Mailing Address: Local Nest LLC, c/o Northwest Registered Agent Service Inc, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.